Hands-on support.
At your workplace.
Some IT work needs a person at the desk, server or network cabinet. Plan installation, troubleshooting and equipment changes around the people and systems at your business location.
The practical work behind your systems.
Workstations & laptops
Install, configure and troubleshoot Windows and Mac computers, with staff accounts, business applications and everyday devices ready for use.
Printers, scanners & peripherals
Set up office, receipt and label printers, scanners, headsets and connected equipment. Check drivers, network access and application printing.
Servers & local equipment
Investigate onsite server, storage and infrastructure issues, and plan maintenance or replacement around the applications the business depends on.
Networks & Wi-Fi
Check switches, routers, access points, patching and physical connections, and coordinate cabling work with the appropriate installer when required.
Office moves & new sites
Plan device placement, connectivity, printing and access for a relocation, additional room or new business location.
Planned changes & handover
Coordinate hardware installation, application-provider work and staff handover, with practical testing before the work is completed.
From the first conversation
to a working setup.
Define the work
Confirm the location, equipment, symptoms, access arrangements and any supplier involvement.
Plan the visit
Agree availability, proposed timing, required parts and how the work fits your operating hours.
Test the setup
Check the affected applications, connections and devices with the people who use them.
Can you visit our location?
Tell us your business address and the work required. We will confirm the available onsite arrangements for that location.
Can changes be planned around our business hours?
Yes. Share your operating hours and the systems that must remain available so suitable timing can be agreed.
Can you work with our software or equipment supplier?
Yes. We can coordinate the onsite IT work with the relevant supplier, including access, technical requirements and testing.