Practical help.
Wherever you work.
Get help with the computers, applications and connections your staff use every day. Remote assistance brings the IT conversation to your screen, whether you work in the office, at home or across locations.
Support for the everyday interruptions.
Computers & applications
Troubleshoot Windows and Mac workstations, application access, recurring errors and the faults that interrupt staff during the working day.
Email, files & collaboration
Help with Outlook, Microsoft 365, Google Workspace, shared mailboxes, calendars and access to SharePoint, OneDrive or existing file servers.
Remote desktops & access
Investigate slow sessions, dropped connections, sign-in problems, remote printing and missing audio around your existing remote-working setup.
Printers & connected devices
Review printer queues, drivers, scanners and workstation connections. Identify when a fault needs an onsite visit or equipment supplier.
Updates & ongoing care
Include maintenance, monitoring, inventory and licence administration in an agreed support arrangement, with clear responsibilities and scheduling.
Software-provider coordination
Check the supporting device, network and account access, then work with your application, hosting or communications provider when their input is required.
From the first conversation
to a working setup.
Tell us what changed
Business name, location, affected device or application, and a short description of the issue.
Connect with the team
Use the support connection requested by your TP technician while you are speaking with them.
Resolve & follow through
Work through the fault, explain the next steps and identify any equipment or supplier work needed.
How do I start a remote support session?
Call TP on 08 8268 3333. Your technician will tell you whether to use ScreenConnect or Remote Support tp123 on our Support page.
What if the problem needs hands-on work?
We can identify the work that needs an onsite visit, replacement equipment or another supplier, then arrange the appropriate next step with you.
Can remote support be part of managed IT?
Yes. Remote assistance can form part of an agreed support arrangement alongside maintenance, monitoring and onsite work. Coverage and inclusions are confirmed for your environment.