Connected care starts with dependable IT.
Support the technology behind care records, medication workflows and the people delivering care. Connect your offices, shared devices and facilities around the way your teams work.
Supporting the care journey
- Record
- Coordinate
- Care
- Handover
Built around carers and care operations.
Residential services and home-care teams use different combinations of clinical, mobile and administrative systems. The IT underneath needs to fit those working environments.
Care & clinical records
Support the computers, shared devices and network access used for care plans, progress notes, assessments and resident or client records.
Medication system connectivity
Help with devices, browsers and connections used by electronic medication systems and eNRMC workflows, in coordination with the clinical software supplier.
Wi-Fi across the facility
Plan coverage around where staff use tablets and workstations. Keep staff, resident and visitor network needs distinct and review gaps in the areas that matter.
Digital health & provider portals
Assist with the IT setup for My Health Record and relevant provider portals, coordinating identity, certificates and application requirements with the responsible providers.
Rosters, payroll & mobile work
Keep office staff and visiting care teams connected to scheduling, payroll, email and collaboration tools from the devices appropriate to their roles.
Continuity & shared devices
Plan backups, device replacement and access handovers around service operations. Agree how technical incidents are escalated and what support coverage is required.
Systems to discuss.
Care software and medication systems have their own clinical and technical requirements. We work on the supporting IT and coordinate application changes with your authorised suppliers.
- Digital care records
- eNRMC / eMM
- My Health Record
- Rostering & payroll
Keep the technology close to the point of care.
A tablet at a resident's bedside, a shared workstation and an office computer serve different purposes. We review the devices, coverage and access each team needs, then plan changes around care operations.
- Coverage for the places staff actually work
- Access arrangements for shared and mobile devices
- A documented technical escalation path
Before we get started.
Do you support both residential and home-care teams?
We can discuss the IT needs of each setting, including facility networks and shared devices or mobile staff accessing cloud applications. The support arrangement is agreed around your locations and systems.
Can you assist with electronic medication systems?
We can help with the underlying devices, browsers and connectivity and work with your medication software provider. Clinical configuration and medication decisions remain with the authorised clinical team and supplier.
Can changes be planned around our operating hours?
Yes. Tell us your service hours, critical workflows and supplier availability so we can agree suitable maintenance windows and support coverage.