One place to start.
Support shaped
around you.
From remote help and onsite service to networks, cloud hosting, managed IT, VOIP phones and cyber security, choose the support your business needs.
Support for your whole setup.
Remote support
Technical assistance without waiting for an onsite visit, together with monitoring, updates, inventory and licence management services.
Explore Remote supportOnsite service
Hands-on installation, configuration and technical support for computers, software, printers, scanners and other business equipment.
Explore Onsite serviceManaged IT
Support agreements tailored to your requirements, with the maintenance, monitoring and assistance appropriate to your environment.
Explore Managed ITNetworks & connectivity
Wired and wireless network design, troubleshooting, maintenance and connections between business sites.
Explore Networks & connectivityCloud & hosting
Email, hosted servers, remote desktops, thin clients, remote access and Australian-hosted cloud backup options.
Explore Cloud & hostingEquipment & installation
Procurement, hardware upgrades, operating-system changes and software installation for existing and growing businesses.
Explore Equipment & installationVOIP Phones
Business phone systems, desk phones, softphones, call routing and connections between your office, remote staff and other locations.
Explore VOIP PhonesCyber (Security)
Business antivirus, endpoint protection, MDR options, email security, account access, firewalls and backup recovery planning.
Explore Cyber (Security)A support arrangement
with a clear scope.
Use the initial discussion to agree the services you need and how additional work is handled.
| Your environment | People, devices, servers, applications and locations. |
|---|---|
| Support coverage | Contact methods, hours, remote assistance and onsite arrangements. |
| Included work | The maintenance, monitoring and support covered by the agreement. |
| Other costs | Hardware, licences, projects and additional work to be identified. |
| Next steps | Responsibilities, supplier contacts and the proposed timing. |
Before we get started.
What happens when we need assistance?
Contact TP with your business name, location, affected system and a brief description of the issue. Your support arrangements determine the coverage and next steps.
Do you only support cloud systems?
No. TP supports cloud-based, self-hosted and on-premises environments, including Windows and Mac networks.
Can you review our current setup?
Yes. TP’s existing services include reviews of network architecture, performance and the equipment in use. Contact us to discuss the scope.
Can you help us change IT providers?
Start with a conversation about the current environment, support agreements and suppliers. We can then discuss the access, documentation and timing needed for the proposed work.