From dispensary
to head office.
IT support for dispensing, point of sale, packing, compounding and the connections behind your pharmacy. One store or a whole pharmacy group.
Pharmacy systems, covered.
Support for the computers, servers, peripherals and connections behind your existing pharmacy software, with coordination across your software providers when needed.
MINFOS
Dispense. Retail. Back office.Setup, upgrades and technical troubleshooting for your MINFOS environment, including dispensing stations, tills, servers, printers and network connections.
Z Software
Z Dispense. Z Register. Z Office.IT support around your Z Software setup, from workstation installation and printing to scanners, connectivity and the equipment used across your pharmacy.
Fred Dispense / POS
Dispensary to front counter.Support for Fred Dispense and POS environments, including the computers, label and receipt printers, scanners and connections linking your dispensing and retail work.
POS Works / Dispense Works
Retail and dispensing environments.Technical support for POS Works and Dispense Works setups, including workstations, peripheral equipment and the network connecting the dispensary, shop floor and back office.
LOTS
Dispensing and point of sale.Setup and troubleshooting for the computers, printers, scanners and local network used by your LOTS dispensing or POS environment, including planned hardware replacements.
Keep your pharmacy connected.
eRx & electronic prescriptions
Technical help with eRx Script Exchange connections and the workstation, scanner and network components used by your e-prescription workflow.
- Connectivity and dispensing-software service troubleshooting.
- Barcode scanners and token-scanning setup.
- Coordination with your dispensing software provider when required.
Medicare / PRODA / NASH
- Medicare / PBS Online
- Technical help with service access, connection faults and the software environment used for online claiming.
- PRODA
- Help with organisation access, service connections and device setup for your pharmacy environment.
- NASH
- Certificate installation and renewal support, with configuration in the relevant pharmacy software.
Packing and compounding.
Give these work areas the same attention as your dispensary and retail counter.
Websters packing / myPak
IT support for Webster-style packing and myPak environments, including packing workstations, software connections, label and foil printing, and barcode scanners.
- Packing-station setup and equipment replacement.
- Printing, scanning and connection troubleshooting.
- Coordination of the IT setup with your packing software provider.
Compounding
Support for the IT behind your compounding workflow, including software workstations, label printing, access to documents and system backups.
- Workstation and peripheral configuration.
- Technical troubleshooting and planned upgrades.
- Setup matched to the applications and equipment your pharmacy uses.
From head office
to every store.
Support for pharmacy groups with multiple stores, bringing the IT requirements of each location into a coordinated support plan.
Connect your locations
Networks, internet connections and remote access suited to each store and your head office.
Consistent store setups
Workstations, printers and standard settings documented across the group.
Coordinate changes
Plan hardware replacements, software-provider work, relocations and new-store openings across your locations.
Support each pharmacy
Address individual store issues while keeping the group’s requirements and local trading hours in view.
Support for the whole setup.
Workstations & peripherals
Computers, label and receipt printers, scanners and the equipment used at the counter, in the dispensary and in your back office.
Networks, servers & backups
Wired and wireless connections, server support, automated and cloud backup options, and recovery planning for your pharmacy systems.
Planned upgrades
Procurement, installation and replacement work planned around your existing suppliers, support arrangements and pharmacy trading hours.
Before we get started.
Can TP work with our existing pharmacy software provider?
Yes. We support your IT environment and coordinate with your software provider where application-specific work is needed. Tell us the products, versions and equipment you use.
Can you support a group with different systems at different stores?
Yes. Start with a list of your locations and the systems used at each. We can discuss the connections, equipment and support requirements for your stores and head office.
What about evenings and weekends?
Tell us your trading hours and the coverage you need. The available support arrangements and escalation process will be confirmed with you.
We are changing providers. Where do we start?
Start with a discussion about your current setup, existing support agreements, supplier contacts and the changes you want to make.