Support for the
whole practice day.
From the first appointment to the last claim. Practical IT support for your clinical software, connected health services and the people who use them.
The software your
practice runs on.
Installation, upgrades, troubleshooting and vendor coordination, with the IT environment considered alongside the application.
MedicalDirector / Pracsoft
Support for MedicalDirector Clinical and Pracsoft in onsite and hosted environments, plus MedicalDirector Helix cloud access. Workstations, servers, updates and the connections between clinical and reception systems.
Best Practice / Bp Premier
Support for Best Practice and Bp Premier, including onsite servers, cloud-hosted environments and connected services. Help with installations, upgrades, workstation access, performance and planning a move to hosted infrastructure.
Zedmed
Support for the workstations, server or cloud access used by Zedmed. Coordinate software changes and troubleshoot the IT issues affecting clinical work, appointments, billing and everyday practice administration.
AI notetaking & clinical dictation
Setup and technical support for Lyrebird AI notetaking, Dragon medical dictation and other clinical documentation tools. Configure microphones, audio, workstation access and supported workflows with your clinical software.
Keep your practice
services connected.
Practical help with the links between your practice software, health services and reception systems.
Medicare Online / PRODA
Technical help with Medicare Online claiming, PRODA organisation and software connections, device registrations and connection faults. Coordinate with your software provider when a claiming issue needs application support.
E-Scripts / eRx
Setup and troubleshooting for electronic prescribing and eRx connectivity in supported clinical software, including workstation configuration, required certificates and prescription-token delivery issues.
E-Pathology
Help with pathology download software, incoming results and connections to your clinical system. Check services, file locations and network access, and coordinate with your pathology provider where needed.
AIR
Support for connections to the Australian Immunisation Register (AIR) through your practice software, including access configuration and troubleshooting transmission or connectivity errors.
Pen CS / PenCAT
Installation, updates and troubleshooting for Pen CS tools, including PenCAT / CAT4. Help with clinical-system connections, data extraction, scheduled collections and the technical side of practice reporting.
Tyro / EFTPOS
Setup and connection troubleshooting for Tyro and other EFTPOS terminals, including reception workstations, terminal pairing and supported practice-management integrations for payments and claiming.
Keep working.
Beyond the practice.
Give clinicians, practice managers and administration staff access to the systems they need when working from home, another practice or a different location.
Plan remote desktops, VPN access or cloud access around your software and roles. Include the practical details: laptops, multiple screens, dictation microphones, printing and a dependable connection.
Look after the whole setup.
Keep reception, consulting rooms and administration working together as equipment, staff and locations change.
Workstations, servers & networks
Installation, maintenance and troubleshooting across your practice. Plan upgrades, new rooms and replacement equipment around consultations and the requirements of your applications.
Printing, scanning & peripherals
Configure reception and consulting-room printers, scanners, label printers and other devices. Resolve recurring problems across workstations and the clinical software that uses them.
Backups, hosting & recovery
Discuss local and Australian-hosted backups, server hosting and recovery requirements. Agree support coverage, maintenance responsibilities and the documentation your practice needs.
Before we get started.
Can you support both cloud and onsite software?
Yes. Discuss MedicalDirector / Pracsoft, Best Practice / Bp Premier or Zedmed with us, including your current hosting arrangement. We confirm the product, version, licensing and vendor requirements before planning changes.
Can you help us introduce AI notes or dictation?
We can help set up Lyrebird, Dragon and other supported tools, including microphones, audio and workstation access. AI notetaking and dictation use different workflows; we will discuss how your chosen tool fits your clinical software.
Can you help staff work remotely?
Yes. Tell us who needs access, where they work and which applications and devices they use. We can plan the remote desktop, VPN or cloud setup around those requirements.
What if a fault involves another provider?
We can investigate the local IT environment and coordinate with your software, pathology, payment or hosting provider. When you contact us, include the affected workstation, application and any error message.